The waitlist feature in your simpleERB account is helpful when a customers reserved table who has arrived is still pre-occupied or awaiting to be cleared/set by wait staff. You have then asked the customer to wait in the bar / another area until the table is ready for them to be seated. 

You will find the feature located at the top of each booking view.

By adding the booking to the waitlist feature, you can keep an eye on the booking to remind staff of the booking and track how long the customer has been waiting. You can also see alternative tables available you could move the booking to if you are looking to seat the customer straight away rather than keeping the customer waiting any longer. As this feature is for active booking use, you can only add customers to the waitlist on the current booking date. 

To add a booking to the waitlist, click on the booking required to view the Individual Booking Page (IBP) then on the right hand side of the booking form under the 'arrived' title, click the on the drop down box ' not yet seated - add to waitlist'. 

You will then be able to see the booking listed in the waitlist. Click the waitlist button so the drop down box appears to view all bookings listed.

Once you are ready to move the booking to another table or to seat the customer, to remove from the waitlist feature, click the green 'available table' button.  You will then be shown available tables to allocate the booking too. You can either select another table or re-select the same table. The IBP will then show this table status as seated. 

If you have purchased SMS credit from us and a mobile contact listed for the customer, the waitlist feature is also handy by being able to alert the customer via text that their table is ready for them. 

When the table is ready and once you have allocated the booking to the available table, you can then in the IBP send the customer a quick personalised text to advise the table is ready for them.  

To purchase SMS credit in your simpleERB account, please see the link below;

Did this answer your question?