When a returning customer calls to book again, save time by using the autofill option available to insert the customer fields quickly.
Bring up the individual booking place (IBP) for the customers desired booking date/time and then type in the customers name.
On the IBP right hand side, it will produce any customers matches that are in your database. If it is not the right customer, click the "not this customer" button to view any other potential matches.
If the customer details are the correct, click the "yes this customer" which will transfer over the fields listed in the customers database.
As you can see in the image below, the customer fields have been all transferred over after the one click.
If the customer has opted in or has any of the 'quick info' buttons selected, these will also transfer over.
All you then have to do is add in any other booking requirements needed for that current booking and click "save booking".