General FAQs

Got a straightforward question? It should be answered here!

Alan Wallace avatar Ronnie Somerville avatar Phil Smith avatar +2
55 articles in this collection
Written by Alan Wallace, Ronnie Somerville, Phil Smith and 2 others

How simpleERB can assist with planning for busy service periods.

A planning checklist to assist with busy seasonal periods.
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Written by Chelsea
Updated this week

How can I monitor when bookings are added?

See all bookings added today within diary view.
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Written by Chelsea
Updated over a week ago

Can I partially refund a customers deposit?

Using Stripe, you can partially refund a customers payment.
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Written by Chelsea
Updated over a week ago

Why am I no longer receiving customer booking emails from simpleERB?

See our checklist to make sure you receive booking notifications.
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Written by Chelsea
Updated over a week ago

Can I pause my plan subscription for my seasonal restaurant?

You can pause your plan subscription but continue to take future bookings.
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Written by Chelsea
Updated over a week ago

How to view your recent cancelled bookings quickly in diary view.

A quick way to view your cancelled bookings is in your Managers Day Book.
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Written by Anthony
Updated over a week ago

How simpleERB with Stripe integration can help you.

What simpleERB offers restaurants with Stripe.
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Written by Chelsea
Updated over a week ago

Where can I record and communicate daily operations to managerial staff?

How to utilise the manager's day book feature.
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Written by Chelsea
Updated over a week ago

How do I add a booking?

How do I input a customers telephone booking into my simpleERB?
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Written by Anthony
Updated over a week ago

Can I delete tables in the table layout?

How to correctly delete tables without affecting your current bookings.
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Written by Anthony
Updated over a week ago

How does simpleERB keep customer data and staff logins secure?

A brief on simpleERB's security we implement to protect your customer data and staff login details.
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Written by Chelsea
Updated over a week ago

How long is the simpleERB trial period?

How long is the trial version of simpleERB available for?
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Written by Chelsea
Updated over a week ago

Why are all my booking time slots showing as manager bookings and waitstaff can't book them?

Are your bookings still 'manager only' after going through your settings?
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Written by Anthony
Updated over a week ago

Removing customers details when the customer has requested personal data to be erased.

Under the EU General Data Protection Regulation (GDPR) - a right for individuals to have personal data erased
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Written by Chelsea
Updated over a week ago

How do I add a customer booking.

How to input a customers telephone booking into simpleERB.
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Written by Chelsea
Updated over a week ago

How to 'opt out' a customer from your marketing database.

Removing an 'opt in' customer from your registered marketing email database from future promotional content.
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Written by Chelsea
Updated over a week ago

What happens when I drop down a payment plan that doesn't include the premium features?

Moving down to Plus or Starter after being on the Pro plan that includes premium features.
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Written by Chelsea
Updated over a week ago

How can I monitor no shows?

How marking a no show booking correctly in simpleERB can assist you.
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Written by Chelsea
Updated over a week ago

Can I allocate bookings to certain tables via the table layout.

How to manually allocate and move bookings to another table using the table layout icon within the booking.
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Written by Chelsea
Updated over a week ago

How does simpleERB match a customer for auto fill use in the data base.

The order that simpleERB checks against the customer database to produce a result for auto fill.
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Written by Chelsea
Updated over a week ago

How do I set up my simpleERB account?

How to get started and being taking bookings
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Written by Chelsea
Updated over a week ago

How to add extra levels of authority to staff logins.

You can add pin numbers and cancellation restrictions for an additional level of auditing.
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Written by Chelsea
Updated over a week ago

Where can I download my invoices?

You can download invoices and make changes to billing information
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Written by Chelsea
Updated over a week ago

Why can't I add a booking into the diary/grid view?

Your settings affect what bookings can be taken on your time slots.
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Written by Chelsea
Updated over a week ago

How to add your online booking link to your Instagram account.

Directing customers to book online for your restaurant via your Instagram account.
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Written by Chelsea
Updated over a week ago

I want to close a certain restaurant area for all bookings.

How to close a certain area in your table layout from bookings.
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Written by Chelsea
Updated over a week ago

Can I prevent online bookings on certain tables/restaurant areas on specific days?

How to close certain tables and restaurant areas for bookings on specific days.
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Written by Chelsea
Updated over a week ago

Can I block certain tables from online bookings?

How to stop online bookings on certain tables.
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Written by Chelsea
Updated over a week ago

Be prepared for Valentine's Day

How simpleERB can help set you up for a successful Valentine's service this year.
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Written by Chelsea
Updated over a week ago

How to add bookings to a waitlist.

Keep track of your customers who haven't been able to be seated at their booked table.
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Written by Chelsea
Updated over a week ago

I want to take bookings on a date we are normally closed.

Take bookings on a day or service time your restaurant is normally closed with partial open days.
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Written by Chelsea
Updated this week

How does simpleERB charge for covers?

Unsure when simpleERB will charge you for booked covers - read on
Alan Wallace avatar
Written by Alan Wallace
Updated over a week ago

What features does simpleERB have?

Do you have a feature list?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How does simpleERB help me?

Things to make running your restaurant that little bit easier.
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How to reduce no shows in your resturant to near zero.

"Noshows" by customers hurt restaurants, simpleERB has a variety of solutions.
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago

Restaurant noshows - take deposits or hold creditcard numbers? Which best?

Should you take deposits or hold credit card numbers?
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago

Can I use simpleERB to handle deal companies?

Yes! simpleERB has a great solution to handle coupons from deal companies.
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Written by Chelsea
Updated over a week ago

Should I actually charge no show customers a deposit or cancellation fee? The maths!

Here we show how to figure out for certain whether you should charge a deposit or cancellation fee.
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago

I can only make "Manager" bookings later in the evening. How can I fix this?

Default table turn time
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago

Do you have an app?

Is there a simpleERB app in the app store?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How to take a walkin booking.

How do I take "walkins" without having to ask for customer details?
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Written by Chelsea
Updated over a week ago

Can I send booking reminders to customers?

Beat no shows with reminders
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Can I leave a message for customers on the widget?

Let your customers know about booking specific information
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How do I remind staff about different types of info?

Messages for staff allows you to set reminders for staff about date or restaurant specific information
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How do you make bookings on the grid?

Grid view allows you to add bookings and make quick changes.
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

My customers can't book tables in the future

Configure your widget to limit or extend your diary
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Can I enter bookings on the mobile site?

How do I queue bust on m.simpleerb.com?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Is there a limit to the amount of users or devices that can use simpleERB?

Can i have multiple users on different devices?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

I can't remember my password!

How do I reset my password?
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Written by Chelsea
Updated over a week ago

How do I download my customer database?

Can I download my customer list to create marketing campaigns?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Is simpleERB available in different languages?

Is simpleERB multi-lingual?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How long does simpleERB keep me logged in for?

Is there a logout time on simpleERB?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Can I give the customer a booking reference?

Where can I find the booking reference number?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Finding a customers booking quickly

How to find a specific booking in simpleERB
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Written by Chelsea
Updated over a week ago

Can I use 4g for simpleERB?

Is 4g a viable alternative to broadband for restaurants?
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago