General FAQs

Got a straightforward question? It should be answered here!

Phil Smith avatar Alan Wallace avatar Ronnie Somerville avatar
23 articles in this collection
Written by Phil Smith, Alan Wallace, and Ronnie Somerville

What features does simpleERB have?

Do you have a feature list?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How does simpleERB charge for covers?

Unsure when simpleERB will charge you for booked covers - read on
Alan Wallace avatar
Written by Alan Wallace
Updated over a week ago

How does simpleERB help me?

Things to make running your restaurant that little bit easier.
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How to reduce no shows in your resturant to near zero.

"Noshows" by customers hurt restaurants, simpleERB has a variety of solutions.
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago

Restaurant noshows - take deposits or hold creditcard numbers? Which best?

Should you take deposits or hold credit card numbers?
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago

Should I actually charge no show customers a deposit or cancellation fee? The maths!

Here we show how to figure out for certain whether you should charge a deposit or cancellation fee.
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago

I can only make "Manager" bookings later in the evening. How can I fix this?

Default table turn time
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago

Do you have an app?

Is there a simpleERB app in the app store?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How to take a 'Walkin booking'

How do I take "Walkins" without having to ask for customer details?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Can I send booking reminders to customers?

Beat no shows with reminders
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Can I leave a message for customers on the widget?

Let your customers know about booking specific information
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How do I remind staff about different types of info?

Messages for staff allows you to set reminders for staff about date or restaurant specific information
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How do you make bookings on the grid?

Grid view allows you to add bookings and make quick changes.
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

My customers can't book tables in the future

Configure your widget to limit or extend your diary
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Can I enter bookings on the mobile site?

How do I queue bust on m.simpleerb.com?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Is there a limit to the amount of users or devices that can use simpleERB?

Can i have multiple users on different devices?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

I can't remember my password!

How do I reset my password?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How do I download my customer database?

Can I download my customer list to create marketing campaigns?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Is simpleERB available in different languages?

Is simpleERB multi-lingual?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

How long does simpleERB keep me logged in for?

Is there a logout time on simpleERB?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Can I give the customer a booking reference?

Where can I find the booking reference number?
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Finding a booking quickly

How to find a specific booking in simpleERB
Phil Smith avatar
Written by Phil Smith
Updated over a week ago

Can I use 4g for simpleERB?

Is 4g a viable alternative to broadband for restaurants?
Ronnie Somerville avatar
Written by Ronnie Somerville
Updated over a week ago