simpleERB now offers a PCI compliant (meaning that any card details or transactions
are done in a secure environment) solution to take payments from customers both through the simpleERB diary and on the booking widget.
Using the payments feature will help restaurants cut down on no-shows and allow them to manage other areas of their restaurant business, such as popups or events in the same place as their bookings.
We also allow you to hold credit card details for customers rather than taking a payment straight away.
The difference between credit card capture and payments;
Credit card capture
Your payment provider will store the customer's card details for future use if you want to charge them in the event of a no-show. (Make sure your terms and conditions tell customers this!!)
Like it says on the tin. Take payment from the customer for a booking.
You can set up extensive rules within simpleERB so that payments are only taken on bookings based on date, day or cover numbers.
How does it work?
To take payments, you will need a Stripe account. Stripe does everything very well and in a very clean way however, it’s not available in every country which we have users in.
All payments and card details will be taken through Stripe and for security, none of this information will be stored within simpleERB.
To find out more about a Stripe account, click here.
Set up simpleERB with your Stripe account.
Go to simpleERB Advanced Settings, payments Settings menu and then Connect to Payment Provider account.
Add the requested key info which you will find in your Stripe account.
The above example is for a test account, your payment provider should provide you with details of test cards which you can use on your account to test out the payment mechanism and the payment rules you wish to enable.
Please ensure when you are ready to go live with the payment system, you will need to add in the valid live mode keys found in your Stripe account.
Where do I find my Stripe API keys?
When you are within your Stripe account dashboard, you can locate these keys under the 'developers' tab on the far right-hand side of the page. Once in the 'developers' section, choose the API Keys tab from the menu on the left-hand side. This is where you can access your Stripe API keys - publisher and secret key.
If you are looking to use this in test mode, you can toggle the data in Stripe from the right-hand side to view the 'test mode' or 'view test data'. Make sure you paste the live or test keys into the correct mode in the simpleERB integration setting. In Stripe support docs, you will be able to access the test card details to assist in making a test booking.
To see our help article on how to add payments and credit card capture rules, please click here.
We also have a quick overview video here.
Please be aware that the payment provider will charge you a transaction service fee on all payments processed.