You might need to partially refund a customer's payment due to a drop in numbers prior to the booking or on the day of the booking, or for another unforeseen reason.

You can partially refund a customer's payment within your payment provider you have integrated into simpleERB; Stripe, RMS or takepayments.

All you need to do is log in to your payment provider account and then locate the customer payment reference in their simpleERB booking. See from the screenshot below, the example for a Stripe booking. The Stripe key number is located in the payments box in the customer's booking above the 'refund payment' button. 

You can use this payment reference or the customer's email address to locate the payment in your payment provider account. This will then locate the customer's payment page for this transaction. 

From here you should then be able to action a partial refund in your payment provider for the customer's transaction.

If you need further support, please check out your payment providers' support pages;




* Please be aware that the payment provider will charge you a transaction service fee on all payments processed.


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