You might need to partially refund a customer's payment due to a drop in numbers before the booking or on the day of the booking, or for another unforeseen reason.
You can partially refund a customer's payment within your payment provider you have integrated into simpleERB; Stripe or Takepayments.
Log in to your payment provider account and locate the customer's profile page or transaction using the email address listed on their simpleERB booking. You should be able to see within the payment description the simpleERB booking reference number. You could also cross-reference the date/time of the payment against the booking record logs.
On the customer's transaction page, you should be able to action a partial refund in your payment provider.
If you need further support, please check out your payment providers' support pages;
* Please be aware that the payment provider will charge you a transaction service fee on all payments processed.