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How can I make my restaurant bookings 100% ticketed?
How can I make my restaurant bookings 100% ticketed?
Using our payment feature you can make every booking prepaid.
Written by Chelsea
Updated over a week ago

Important: simpleERB has recently made changes to the payment process. We received feedback that some customers were abusing the old process where the payment rule for the booking was not enforced, leaving some customers not making the payment or supplying a card prior to the booking date. See the new enforced process for bookings outlined further in the article. For information about how to monitor existing bookings with a payment rule, please click here.

You might decide you want to make your restaurant fully ticketed, meaning every customer must prepay for their meal before attending their booking. This would be very useful is you are a set menu style of restaurant. 

You can easily do this in simpleERB with our payment rules using Stripe integration.

After setting up the Stripe integration (see more information here), you need to go in to the payment rules setting and set it up so payment is applied to every booking.  See our video about payments/card capture here

From the example payment rule image below, every booking made (telephone/widget) will request a pre-payment of £25 per person and it will be due 3 days prior to the booking date. 

When booking via the widget the customer will be directed to your payment gateway provider, to securely supply either card details or to make the payment.

If booking via telephone, the customer will receive a link to make the payment.

Customers are also sent reminder emails to prompt them to make the payment.

If you decide to become a fully ticketed restaurant, we highly recommend updating your booking terms and conditions policy in simpleERB here. It would also be advisable to add in a permanent message (see example images below) to appear to online widget booking users and ensuring your staff are advising telephone bookings.

*We currently integrate with the following payment providers to securely process and manage the payment process; Stripe, RMS and takepayments. Please be aware that the payment provider will charge you a transaction service fee on all payments processed.

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