For restaurants that are ticketed, meaning they require prepayment for a set menu to secure a booking, simpleERB can take the hassle out of handling payment with our payment rules. Using our payment rules ensures your restaurant is PCI compliant, which is that any captured card details or transactions processed are done in a secure environment.
To set this up, you first need to integrate your simpleERB account with one of our integrated payment gateway providers. For more information on how to do this, please see this article.
After this is successfully integrated, select the payment rule here that you “want to take payment for “all bookings” and add the price / covers requirements. See the example image below that is applying a £25 per person payment for every booking which is required 1 day after making the booking.
Your rule should appear as below, under the ‘enabled payment rules’.
When a customer attempts to make an online widget booking at any time/date on your widget, they will be alerted that a payment per person is required to secure this. This is highlighted in the blue message box when the customer is adding in contact information.
The customer is required to check each tick box to confirm they have read and accepted your terms of booking and that the booking is provisional until the payment is made. You can update your own T&C’s here, which we highly recommend.
After accepting the booking conditions, the customer is directed to your payment gateway provider, as per the example below, Stripe, to securely supply either card details or to make the payment.
The customer's payment information and status will be listed in their booking.
To accept telephone bookings for your ticketed restaurant, we strongly suggest setting a permanent staff message to ensure staff are aware of the payment procedure, to reiterate to the customer at the time of booking. See the example below;
This message will appear to staff on the Diary, Booking View and on the booking form. Staff will need to advise the customers that you are a ticketed restaurant and prepayment is required to secure their booking. They need to inform the customer that they will receive an email with the payment link to confirm the booking. The customer's booking will not be able to be confirmed in simpleERB without an email address. If the customer does not supply a card or make the payment by the set 'due date' rule listed, the booking will be auto-cancelled, notifying the customer.
*We currently integrate with the following payment providers to securely process and manage the payment process; Stripe and takepayments. Please be aware that the payment provider will charge you a transaction service fee on all payments processed.