Important: simpleERB has recently made changes to the payment process. We received feedback that some customers were abusing the old process where the payment rule for the booking was not enforced, leaving some customers not making the payment or supplying a card prior to the booking date. See the new enforced process for bookings outlined further in the article. For information about how to monitor existing bookings with a payment rule, please click here.
For restaurants that are ticketed, meaning they require prepayment for a set menu to secure a booking, simpleERB is able to take the hassle out of handling payment with our payment rules. Using our payment rules ensures your restaurant is PCI compliant, which is that any captured card details or transactions processed are done in a secure environment.
To set this up, you first need to integrate your simpleERB account with your own Stripe account. For more information on how to do this, please see this article.
After this is successfully integrated, select the payment rule here that you “want to take payment for “all bookings” and add the price / covers requirements. See the example image below that is applying a £25 per person payment for every booking which is required 1 day after making the booking.
Your rule should appear as below, under the ‘enabled payment rules’.
Now when a customer attempts to make an online widget booking at any time/date on your widget, they will be alerted that a payment per person is required to secure this. This is highlighted in the blue message box when the customer is adding in contact information.
At the final confirmation stage of the booking, the customer is required to check each tick box to confirm they have read and accepted your terms of booking and that the booking is provisional until the payment is made. You can update your own T&C’s here, which we highly recommend.
After confirming the booking, the customer is then directed to your payment gateway provider, as per the example below, Stripe, to securely supply either card details or to make the payment.
The customer's payment information and status will be listed in their booking.
If you will also be accepting telephone bookings for your ticketed restaurant, you will need to set a permanent staff message to ensure they are aware of the payment procedure to reiterate to the customer at the time of booking. See the example below;
This message will appear to staff on the Diary and Booking View along with inside the booking form. Staff will need to advise the customers that you are a ticketed restaurant and prepayment is required to secure their booking. They need to inform the customer they will receive an email with the payment link to confirm the booking. The customers booking will not be able to be confirmed in simpleERB without an email address.
*We currently integrate with the following payment providers to securely process and manage the payment process; Stripe, RMS and takepayments. Please be aware that the payment provider will charge you a transaction service fee on all payments processed.