simpleERB makes it easy for you to seat walk-ins fast.
See our quick video here or read on for an in-depth look.
If you are in the "Grid" view double clicking a "table/time cell" at the current time will open this dialogue box (where simpleERB has chosen the best table according to your rules) and one click has the person seated.
In the "Booking" view, click the ' Walk-in' button for the desired timeslot. You'll be directed to the booking form where you can note any special requirements and then 'save' to quickly seat and record the customer. The contact fields are auto-recorded as 'walkin', so no need to add details.
(You can revisit their bookings page later if you want to add information about them.)
By logging "walk-ins" it will ensure your online booking widget has live availability for those last-minute customers who might book. This way, it prevents potential double bookings.
It also helps you record in reports the source of your bookings. This shows you as a pie chart the percentage of your customers who book via online, telephone or walk in. This report will help you to identify your customer audience's actions and allow you to tailor your marketing to your customers' needs.
For example, if you find that certain booking periods have more walk-in customers due to seasonal fluctuations, it may be beneficial for you to use flyer distribution marketing at these times.