General FAQs
Got a straightforward question? It should be answered here!
By Chelsea and 2 others3 authors86 articles
- How do I set up the payment integration for card capture and booking payments?
- Can I set up an area to be booked out for a single event/function?
- Can I print my bookings for today?
- Why is simpleERB taking longer to load and add bookings?
- Can I edit my tables maximum booking covers?
- How to set up a booking cancellation policy and cancellation reasons.
- How can I cancel a customer’s booking in simpleERB?
- Can I import my existing customer database?
- How do I add new staff as a user?
- I want to keep tables aside for walk-ins.
- A short walk video introduction to simpleERB
- How does simpleERB help you easily keep track and view customer booking changes?
- I want a booking not to be able to be moved to another table by the staff.
- How much does simpleERB cost?
- What is a manager only booking?
- How do simpleERB pricing plan subscriptions work?
- Can I keep a record of customers looking to be added to an advanced booking waitlist?
- I want to completely change my restaurant layout.
- How can I contact simpleERB?
- How can I pause my simpleERB plan subscription?
- Can I use simpleERB for event/function bookings?
- How to quickly autofill in a customer's details for a booking?
- How to split your opening hours in simpleERB for service sittings.
- Do you have any training videos?
- How do I see table plans for a date and time?
- What are the benefits of SMS credits in simpleERB?
- How to restrict a restaurant area from low cover bookings.
- How simpleERB can assist with planning for busy service periods.
- How can I monitor when bookings are added?
- Can I partially refund a customer's payment?
- Why am I no longer receiving customer booking emails from simpleERB?
- Can I pause my plan subscription for my seasonal restaurant?
- How to view your recent cancelled bookings quickly in diary view.
- How simpleERB with payment integration can help you.
- Where can I record and communicate daily operations to managerial staff?
- How do I add a booking?
- Can I delete tables in the table layout?
- How does simpleERB keep customer data and staff logins secure?
- How long is the simpleERB trial period?
- Why are all my booking time slots showing as manager bookings and waitstaff can't book them?
- Removing customers details when the customer has requested personal data to be erased.
- How do I add a customer booking.
- How to 'opt out' a customer from your marketing database.
- What happens when I drop down a payment plan that doesn't include the premium features?
- How can I monitor no shows?
- Can I allocate bookings to certain tables via the table layout.
- How does simpleERB match a customer for auto fill use in the data base.
- How do I set up my simpleERB account?
- How to add extra levels of authority to staff logins.
- Where can I download my invoices?
- Why can't I add a booking into the diary/grid view?
- I want to close a certain restaurant area for all bookings.
- Can I prevent online bookings on certain tables/restaurant areas on specific days?
- Can I block certain tables from online bookings?
- Be prepared for Valentine's Day
- How to add today's bookings to a waitlist.
- I want to take bookings on a date we are normally closed.
- How does simpleERB help me?
- How does simpleERB charge for covers?
- What features does simpleERB have?
- How to reduce no shows in your restaurant to near zero.
- Restaurant no-shows - take payments or hold credit card numbers? Which is best?
- Can I use simpleERB to handle deal companies?
- Should I actually charge no show customers a deposit or cancellation fee? The maths!
- I can only make "Manager" bookings later in the evening. How can I fix this?
- Do you have an app?
- How to record a walk-in booking.
- Can I send booking reminders to customers?
- Can I leave a message for customers on the widget?
- How do I remind staff about different types of info?
- How does the Grid view help with table management?
- My customers can't book tables in the future
- Is there a limit to the number of users or devices that can use simpleERB?
- I can't remember my password!
- How do I download my customer database that have opted in to our mailing list or marketing emails?
- Is simpleERB available in different languages?
- How long does simpleERB keep me logged in?
- Can I give the customer a booking reference?
- How to locate a customer booking quickly
- Why are bookings being allocated to tables that hold smaller covers than the booking's covers size?
- How to close a table off from bookings.
- What are the new design changes to simpleERB?
- Can I download a PDF invoice?
- How to quickly locate 'today's bookings' in the Diary view.
- Changes in 2026 - New Widget & Features
- Updating your Account to use the New Features