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General FAQs

General FAQs

Got a straightforward question? It should be answered here!

82 articles
ACRonnie Somerville avatar+2
Written by Anthony, Chelsea, Ronnie Somerville and 2 others

Why is simpleERB taking longer to load and add bookings?

Troubleshooting for speed issues in simpleERB
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Written by Anthony. Updated over a week ago

How do I set up the payment integration for card capture and booking payments?

Use our payment integration feature to secure your revenue and eliminate no shows.
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Written by Chelsea. Updated over a week ago

Can I print my bookings for today?

Get a printed hard copy of your bookings
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Written by Chelsea. Updated over a week ago

Can I set up an area to be booked out for a single event/function?

Set up an area with a single table to book.
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Written by Chelsea. Updated over a week ago

Can I edit my tables maximum booking covers?

You can edit tables cover sizes however you need to reflect the change in ranking settings.
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Written by Chelsea. Updated over a week ago

How can I cancel a customer’s booking in simpleERB?

This guide will show you how to cancel a booking in simpleERB, it will also show you how to reinstate a cancelled booking.
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Written by Anthony. Updated over a week ago

How to set up a booking cancellation policy and cancellation reasons.

Set up selectable cancellation reasons and set a cancellation policy.
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Written by Chelsea. Updated over a week ago

Can I import my existing customer database?

You can import your existing customer contacts into simpleERB
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Written by Chelsea. Updated over a week ago

How do I add new staff as a user

This article will show you how to add a new user in simpleERB
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Written by Anthony. Updated over a week ago

I want to keep tables aside for walkins.

How to set certain tables a side for walkins.
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Written by Chelsea. Updated over a week ago

How can I quickly get back to 'today's bookings?

Use quick shortcut to navigate back to today's bookings.
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Written by Chelsea. Updated over a week ago

A short walk video introduction to simpleERB

Video introduction and walk through of simpleERB
Ronnie Somerville avatar
Written by Ronnie Somerville. Updated over a week ago

How does simpleERB help you easily keep track and view customer booking changes?

simpleERB records changes effectively within the booking for quick view.
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Written by Chelsea. Updated over a week ago

I want a booking not to be able to be moved to another table by the staff.

How to lock a customers booking to a table.
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Written by Chelsea. Updated over a week ago

What is a manager only booking?

What does "manager only" mean? What is the reason for it?
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Written by Anthony. Updated over a week ago

How much does simpleERB cost?

What are the costs to use simpleERB?
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Written by Chelsea. Updated over a week ago

How do simpleERB pricing plan subscriptions work?

simpleERB has 3 flexible plans to suit your business needs
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Written by Chelsea. Updated over a week ago

Can I keep a record of customers looking to be added to a booking waitlist?

Using the 'manager day book' to keep a waitlist
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Written by Chelsea. Updated over a week ago

I want to completely change my restaurant layout.

How to re-create a new tables and your table layout.
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Written by Chelsea. Updated over a week ago

How can I contact simpleERB?

Need help with settings, payment, general queries?
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Written by Chelsea. Updated over a week ago

How can I pause my simpleERB plan subscription?

You can pause your plan with us and keep your account active.
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Written by Chelsea. Updated over a week ago

Can I use simpleERB for event/function bookings?

How to use simpleERB to book for larger bookings such as events or functions.
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Written by Chelsea. Updated over a week ago

How to quickly autofill in a customer's details for a booking?

simpleERB makes booking in a returning customer quick with autofill.
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Written by Chelsea. Updated over a week ago

How to split your opening hours in simpleERB for service sittings.

This article will show you how to set up your opening hours if you close during the day
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Written by Anthony. Updated over a week ago

Do you have any training videos?

See our quick overview videos for guidance.
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Written by Chelsea. Updated over a week ago

How do I see table plans for a date and time?

Accessing the table plan
Ronnie Somerville avatar
Written by Ronnie Somerville. Updated over a week ago

What are the benefits of SMS credits in simpleERB?

In simpleERB you can purchase bulk SMS credits to contact customers.
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Written by Chelsea. Updated over a week ago

How to restrict a restaurant area from low cover bookings.

This article will show how to change the minimum number of covers required before a booking can be made in an specific restaurant area.
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Written by Anthony. Updated over a week ago

How simpleERB can assist with planning for busy service periods.

A planning checklist to assist with busy seasonal periods.
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Written by Chelsea. Updated over a week ago

How can I monitor when bookings are added?

See all bookings added today within diary view.
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Written by Chelsea. Updated over a week ago

Can I partially refund a customer's payment?

Using Stripe, you can partially refund a customer's payment.
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Written by Chelsea. Updated over a week ago

Why am I no longer receiving customer booking emails from simpleERB?

See our checklist to make sure you receive booking notifications.
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Written by Chelsea. Updated over a week ago

Can I pause my plan subscription for my seasonal restaurant?

You can pause your plan subscription but continue to take future bookings.
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Written by Chelsea. Updated over a week ago

How to view your recent cancelled bookings quickly in diary view.

A quick way to view your cancelled bookings is in your Managers Day Book.
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Written by Anthony. Updated over a week ago

How simpleERB with payment integration can help you.

Integrating for payment/card capture can assist in eliminating no shows.
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Written by Chelsea. Updated over a week ago

Where can I record and communicate daily operations to managerial staff?

How to utilise the manager's day book feature.
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Written by Chelsea. Updated over a week ago

How do I add a booking?

How do I input a customers telephone booking into my simpleERB?
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Written by Anthony. Updated over a week ago

Can I delete tables in the table layout?

How to correctly delete tables without affecting your current bookings.
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Written by Anthony. Updated over a week ago

How does simpleERB keep customer data and staff logins secure?

A brief on simpleERB's security we implement to protect your customer data and staff login details.
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Written by Chelsea. Updated over a week ago

How long is the simpleERB trial period?

How long is the trial version of simpleERB available for?
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Written by Chelsea. Updated over a week ago

Why are all my booking time slots showing as manager bookings and waitstaff can't book them?

Are your bookings still 'manager only' after going through your settings?
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Written by Anthony. Updated over a week ago

Removing customers details when the customer has requested personal data to be erased.

Under the EU General Data Protection Regulation (GDPR) - a right for individuals to have personal data erased
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Written by Chelsea. Updated over a week ago

How do I add a customer booking.

How to input a customers telephone booking into simpleERB.
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Written by Chelsea. Updated over a week ago

How to 'opt out' a customer from your marketing database.

Removing an 'opt in' customer from your registered marketing email database from future promotional content.
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Written by Chelsea. Updated over a week ago

What happens when I drop down a payment plan that doesn't include the premium features?

Moving down to Plus or Starter after being on the Pro plan that includes premium features.
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Written by Chelsea. Updated over a week ago

How can I monitor no shows?

How marking a no show booking correctly in simpleERB can assist you.
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Written by Chelsea. Updated over a week ago

Can I allocate bookings to certain tables via the table layout.

How to manually allocate and move bookings to another table using the table layout icon within the booking.
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Written by Chelsea. Updated over a week ago

How does simpleERB match a customer for auto fill use in the data base.

The order that simpleERB checks against the customer database to produce a result for auto fill.
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Written by Chelsea. Updated over a week ago

How do I set up my simpleERB account?

How to get started and being taking bookings
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Written by Chelsea. Updated over a week ago

How to add extra levels of authority to staff logins.

You can add pin numbers and cancellation restrictions for an additional level of auditing.
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Written by Chelsea. Updated over a week ago

Where can I download my invoices?

You can download invoices and make changes to billing information
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Written by Chelsea. Updated over a week ago

Why can't I add a booking into the diary/grid view?

Your settings affect what bookings can be taken on your time slots.
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Written by Chelsea. Updated over a week ago

I want to close a certain restaurant area for all bookings.

How to close a certain area in your table layout from bookings.
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Written by Chelsea. Updated over a week ago

Can I prevent online bookings on certain tables/restaurant areas on specific days?

How to close certain tables and restaurant areas for bookings on specific days.
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Written by Chelsea. Updated over a week ago

Can I block certain tables from online bookings?

How to stop online bookings on certain tables.
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Written by Chelsea. Updated over a week ago

Be prepared for Valentine's Day

How simpleERB can help set you up for a successful Valentine's service this year.
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Written by Chelsea. Updated over a week ago

How to add today's bookings to a waitlist.

Keep track of walkin customers or customers who haven't been able to be seated at their booked table.
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Written by Chelsea. Updated over a week ago

I want to take bookings on a date we are normally closed.

Take bookings on a day or service time your restaurant is normally closed with partial open days.
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Written by Chelsea. Updated over a week ago

How does simpleERB help me?

Solutions to make running your restaurant that little bit easier.
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Written by Chelsea. Updated over a week ago

How does simpleERB charge for covers?

Unsure when simpleERB will charge you for booked covers - read on
Alan Wallace avatar
Written by Alan Wallace. Updated over a week ago

What features does simpleERB have?

Do you have a feature list?
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Written by Chelsea. Updated over a week ago

How to reduce no shows in your restaurant to near zero.

"No shows" by customers hurt restaurants, simpleERB has a variety of solutions to help eliminate.
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Written by Chelsea. Updated over a week ago

Restaurant noshows - take payments or hold creditcard numbers? Which best?

Should you take payments or hold credit card numbers?
Ronnie Somerville avatar
Written by Ronnie Somerville. Updated over a week ago

Can I use simpleERB to handle deal companies?

Yes! simpleERB has a great solution to handle coupons from deal companies.
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Written by Chelsea. Updated over a week ago

Should I actually charge no show customers a deposit or cancellation fee? The maths!

Here we show how to figure out for certain whether you should charge a deposit or cancellation fee.
Ronnie Somerville avatar
Written by Ronnie Somerville. Updated over a week ago

I can only make "Manager" bookings later in the evening. How can I fix this?

Default table turn time
Ronnie Somerville avatar
Written by Ronnie Somerville. Updated over a week ago

Do you have an app?

Is there a simpleERB app in the app store?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How to take a walkin booking.

How do I take "walkins" without having to ask for customer details?
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Written by Chelsea. Updated over a week ago

Can I send booking reminders to customers?

Beat no shows with reminders
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Written by Chelsea. Updated over a week ago

Can I leave a message for customers on the widget?

Let your customers know about booking specific information
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Written by Chelsea. Updated over a week ago

How do I remind staff about different types of info?

Messages for staff allows you to set reminders for staff about date or restaurant specific information
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How does the Grid view help with table management?

Grid view allows you to add bookings and make quick changes.
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Written by Chelsea. Updated over a week ago

My customers can't book tables in the future

Configure your widget to limit or extend your diary
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

Can I enter bookings on the mobile site?

How do I queue bust on m.simpleerb.com?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

Is there a limit to the amount of users or devices that can use simpleERB?

Can i have multiple users on different devices?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

I can't remember my password!

How do I reset my password?
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Written by Chelsea. Updated over a week ago

How do I download my customer database that have opted in to our mailing list or marketing emails?

Can I download my customer list to create marketing campaigns?
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Written by Chelsea. Updated over a week ago

Is simpleERB available in different languages?

Is simpleERB multi-lingual?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How long does simpleERB keep me logged in for?

Is there a logout time on simpleERB?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

Can I give the customer a booking reference?

Where can I find the booking reference number?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How to locate a customer booking quickly

How to find a specific booking in simpleERB.
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Written by Chelsea. Updated over a week ago

Can I use 4g for simpleERB?

Is 4g a viable alternative to broadband for restaurants?
Ronnie Somerville avatar
Written by Ronnie Somerville. Updated over a week ago