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Advanced Features

Want to use some simpleERB superpowers? Here's how.

66 articles
CARonnie Somerville avatar+3
Written by Chelsea, Anthony, Ronnie Somerville and 3 others

Can I get a report of all future bookings?

Export your future bookings as an excel file.
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Written by Chelsea. Updated over a week ago

What is the character limit for SMS credits?

In simpleERB you can send SMS reminders or custom SMS content
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Written by Chelsea. Updated over a week ago

How can I add a private booking option for a special event when the restaurant is closed?

Use the private booking option link to allow bookings outside of your public booking widget.
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Written by Chelsea. Updated over a week ago

How to move tables quickly in Diary view

You can swap tables from the diary view in simpleERB using the quick move function
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Written by Anthony. Updated over a week ago

How do the enforced card/payment rules work for the auto cancellation process?

Enforced card/payment rules will auto cancel the booking if the customer does not supply the requirements.
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Written by Chelsea. Updated over a week ago

How does the 'requested rule' work for bookings that require card capture/payments?

A requested booking rule means the payment/card capture requirement is not mandatory.
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Written by Chelsea. Updated over a week ago

How to integrate simpleERB with the RMS payment gateway.

Integrate your RMS account with simpleERB to take payment and capture card on bookings.
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Written by Chelsea. Updated over a week ago

How can I update a customers contact information?

Updating your customer database with the customer booking.
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Written by Chelsea. Updated over a week ago

How to add card capture or a payment requirement to a Booking Option.

simpleERB booking options can have a card capture or payment attached to them.
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Written by Chelsea. Updated this week

How can I generate bookings from Google?

You can add your simpleERB widget to your Google Business Profile.
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Written by Chelsea. Updated over a week ago

How to integrate simpleERB with takepayments for customer payments and card capture.

How to set up your account with takepayments to allow payments and credit card capture.
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Written by Chelsea. Updated over a week ago

Using “block of Dates” for Settings edits over night

How to use Block of dates when making edits
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Written by Anthony. Updated over a week ago

How do I set up and use simpleERB's Covid-19 contact tracing feature?

Use simpleERB's Covid-19 contact tracing feature to adhere to government guidelines.
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Written by Chelsea. Updated over a week ago

How do I add staff logins?

Add in multiple staff logins with different authority levels.
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Written by Chelsea. Updated over a week ago

Why is the customers booking stay time 'None' and I cannot change it?

What settings to look at when bookings appear with no stay time.
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Written by Chelsea. Updated over a week ago

How to set up multiple accounts for area bookings.

Adding a second simpleERB account for booking area management
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Written by Chelsea. Updated over a week ago

How long are card capture details held for within Stripe to be able to make a charge?

Card capture with Stripe integration allows you to charge a fee if required at a later date.
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Written by Chelsea. Updated over a week ago

How to take payments for No Shows/Late cancellation bookings.

How to use Stripe to take payments for no shows or late cancellations
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Written by Anthony. Updated over a week ago

Can customers select where they wish to be seated when booking online?

Customers can tell you where they would like to be seated and you can their ensure the correct table is allocated.
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Written by Chelsea. Updated over a week ago

How do I turn off 'table turn time'?

Turn off table turn time to stop auto rebooking.
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Written by Chelsea. Updated over a week ago

How can I change a tables turn time for a specific date/day and covers?

Override your normal booking table turn time on certain days/date and by cover sizes.
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Written by Chelsea. Updated over a week ago

How can I generate bookings using the Reserve with Google integration?

Using Reserve with Google in partnership with simpleERB
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Written by Chelsea. Updated over a week ago

How can I join tables for larger customer bookings?

Create table joins so larger parties can book online.
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Written by Chelsea. Updated over a week ago

How do I use the promotions setting?

Use the promotion setting to monitor in-house offers with an allocation.
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Written by Chelsea. Updated over a week ago

How can I know what menu the customer wants to dine from prior to their booking date?

Set up your account completely with booking offers so you are aware what menu they will dine from.
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Written by Chelsea. Updated over a week ago

What are the 4 authority login access levels?

simpleERB has 4 different authority access levels for account security.
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Written by Chelsea. Updated over a week ago

How can I restrict booking covers on certain single time slots?

Smallest/largest advance setting is useful when you want to restrict booking sizes in order to cope with the previous busy timeslot.
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Written by Chelsea. Updated over a week ago

How to set a minimum and maximum booking size at a specific time slot.

You can set booking cover sizes to control capacity.
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Written by Chelsea. Updated over a week ago

How do I make my restaurant completely ticketed for bookings.

How to use simpleERB payment rules to set up a ticketed (prepayment) restaurant.
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Written by Chelsea. Updated over a week ago

How can I make my restaurant bookings 100% ticketed?

Using our payment feature you can make every booking prepaid.
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Written by Chelsea. Updated over a week ago

Can I add a 'buffer' time to our table turn time without customers knowing?

Add a buffer time to allow you extra time for turn over before the next booking.
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Written by Chelsea. Updated over a week ago

How can I close out a time slot for all bookings.

Find out how to close out simpleERB for all bookings at a certain time.
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Written by Chelsea. Updated over a week ago

Can I quickly contact a customer via SMS?

Send customers a custom SMS from within their booking.
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Written by Chelsea. Updated over a week ago

How can I add private online booking for a promotion?

simpleERB can allow customers to book online for special promotion with private booking offers.
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Written by Chelsea. Updated over a week ago

How can I amend my normal booking time slots for a specific day.

Changing your booking time slots for a one off date is easy using 'partial open days'.
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Written by Chelsea. Updated over a week ago

How can I obtain specific customer and booking data reports.

See our extension list of useful reports.
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Written by Chelsea. Updated over a week ago

How can I make specific time slots bookable by a manager only?

Set certain time slots to only be booked by managers for further control in busy periods.
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Written by Chelsea. Updated over a week ago

How can I monitor customer payments?

Use our payment reports and booking icons.
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Written by Chelsea. Updated over a week ago

Can I take payments for online widget bookings?

Set up your own specific rules for online widget booking payments.
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Written by Chelsea. Updated over a week ago

How do Quick Info Buttons work?

Quick Info Buttons help you to get to know your customers better?
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Written by Anthony. Updated over a week ago

Can I link multiple simpleERB restaurant accounts together?

Linking accounts allows a quick switch over without having to login
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Written by Anthony. Updated over a week ago

Can customers receive a receipt for their booking payment?

Customers can have their payment receipt emailed or can download from their booking email.
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Written by Chelsea. Updated over a week ago

How do I change the settings so that only a owner or manager can cancel bookings?

Add extra staff control by not allowing wait staff to cancel bookings.
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Written by Anthony. Updated over a week ago

How to integrate with Stripe for payments and card capture.

How to set up simpleERB with Stripe to allow payments and credit card capture.
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Written by Chelsea. Updated over a week ago

Can my staff take payments/card capture for telephone bookings with simpleERB?

How your staff can take customer payment details securely within simpleERB with Stripe.
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Written by Chelsea. Updated over a week ago

How do I refund a customer's payment?

Refunding customers booking payments within simpleERB is easy with a click of a button.
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Written by Chelsea. Updated over a week ago

How can I waive a specific customers payment?

Waive a specific customers payment on their booking
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Written by Chelsea. Updated over a week ago

How can I ensure my larger tables are booked last or only for larger parties?

Making changes to tables by ranking their booking preference for covers.
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Written by Chelsea. Updated over a week ago

How to set up payments and credit card capture booking conditions.

How to set specific rules for obtaining payments and credit card capture for bookings.
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Written by Chelsea. Updated over a week ago

Why do I have bookings in the unassigned tab?

Bookings can be filtered into the unassigned tab if availability has not been updated
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Written by Chelsea. Updated over a week ago

Forward covers and business planning

" Pipeline ", "forward covers booked report "
Ronnie Somerville avatar
Written by Ronnie Somerville. Updated over a week ago

Override covers for a time slot on a specific date.

How to change the max covers per booking time slot for a specific date.
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Written by Chelsea. Updated over a week ago

How does the payment or capture card process work on bookings?

simpleERB enforces booking payments and card capture rules to help you eliminate no-shows.
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Written by Chelsea. Updated over a week ago

I want a table which only managers can put a booking on

Configure widget settings to make table non-bookable online
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How do I add selectable booking options?

Adding selectable options which can be booked by customers
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Written by Chelsea. Updated over a week ago

How do I set up customer reviews?

Get private feedback directly from customers
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Written by Chelsea. Updated over a week ago

How can simpleERB help me at Christmas?

simpleERB has a number of features which can help make the festive period a bit easier for you.
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

I need to change my layout for a couple of days

simpleERB has a neat trick to cope with seasonal table layouts.
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How to stop repeat no shows.

Can I stop someone from booking again?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

Download your user list and use Facebook Ads with Mailchimp

How to keep your top customers, top customers, using Facebook Ads in Mailchimp
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How can simpleERB help digital and SEO agencies?

simpleERB helps restaurant SEO and marketing
Ruth Broers avatar
Written by Ruth Broers. Updated over a week ago

How do I rank my tables?

I'd rather bookings went on a specific table first. How do I prioritise?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

Can I see a list of regular customers who haven't visited recently?

Where can I see a list of my disappearing customers?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How to update your Ts & Cs

Customise your terms and conditions
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

Can I add any custom features to my table layout?

Need to add a stage or dancefloor, but don't know how?
Phil Smith avatar
Written by Phil Smith. Updated over a week ago

How does simpleERB send emails from my restaurant to customers?

What SMTP setup or email service provider does simpleERB use to send email from my restaurant?
Alan Wallace avatar
Written by Alan Wallace. Updated over a week ago