Advanced Features

Want to use some simpleERB superpowers? Here's how.

55 articles in this collection
Written by Alan Wallace, Ronnie Somerville, Ruth Broers and 3 others

How do I set up and use simpleERB's Covid-19 contact tracing feature?

Use simpleERB's Covid-19 contact tracing feature to adhere to government guidelines.

Written by Chelsea
Updated over a week ago

How to take full payment for a booking offer using Stripe.

Using Stripe, create a unique link for your customers to make a payment.

Written by Chelsea
Updated over a week ago

How do I add staff logins?

Add in multiple staff logins with different authority levels.

Written by Chelsea
Updated over a week ago

Why is the customers booking stay time 'None' and I cannot change it?

What settings to look at when bookings appear with no stay time.

Written by Chelsea
Updated over a week ago

How long are card capture details held for within Stripe to be able to make a charge?

Card capture with Stripe integration allows you to charge a fee if required at a later date.

Written by Chelsea
Updated over a week ago

How to set up multiple accounts for area bookings.

Adding a second simpleERB account for booking area management

Written by Chelsea
Updated over a week ago

How to take payments for No Shows/Late cancellation bookings.

How to use Stripe to take payments for no shows or late cancellations

Written by Anthony
Updated over a week ago

Can customers select where they wish to be seated when booking online?

Customers can tell you where they would like to be seated and you can their ensure the correct table is allocated.

Written by Chelsea
Updated over a week ago

How do I turn off 'table turn time'?

Turn off table turn time to stop auto rebooking.

Written by Chelsea
Updated over a week ago

How can I change a tables turn time for a specific date/day?

Override your normal booking table turn time on certain days/date.

Written by Chelsea
Updated over a week ago

How can I join tables for larger customer bookings?

Create table joins so larger parties can book online.

Written by Chelsea
Updated over a week ago

How do I use the promotions setting?

Use the promotion setting to monitor in-house offers with an allocation.

Written by Chelsea
Updated over a week ago

How can I know what menu the customer wants to dine from prior to their booking date?

Set up your account completely with booking offers so you are aware what menu they will dine from.

Written by Chelsea
Updated over a week ago

What are the 4 authority login access levels?

simpleERB has 4 different authority access levels for account security.

Written by Chelsea
Updated over a week ago

How can I restrict booking covers on certain single time slots?

Smallest/largest advance setting is useful when you want to restrict booking sizes in order to cope with the previous busy timeslot.

Written by Chelsea
Updated over a week ago

How do I make my restaurant completely ticketed for bookings.

How to use simpleERB deposit rules to set up a ticketed (prepayment) restaurant.

Written by Chelsea
Updated over a week ago

How can I make my restaurant bookings 100% ticketed?

Using our deposit feature you can make every booking prepaid.

Written by Chelsea
Updated over a week ago

How to set a minimum and maximum booking size at a specific time slot.

You can set booking cover sizes to control capacity.

Written by Chelsea
Updated over a week ago

Can I add a 'buffer' time to our table turn time without customers knowing?

Add a buffer time to allow you extra time for turn over before the next booking.

Written by Chelsea
Updated over a week ago

How can I close out a time slot for all bookings.

Find out how to close out simpleERB for all bookings at a certain time.

Written by Chelsea
Updated over a week ago

Can I quickly contact a customer via SMS?

Send customers a custom SMS from within their booking.

Written by Chelsea
Updated over a week ago

How can I add private online booking for a special event or promotion?

simpleERB can allow customers to book online for special events/promotions with private booking offers.

Written by Chelsea
Updated over a week ago

How can I amend my normal booking time slots for a specific day.

Changing your booking time slots for a one off date is easy using 'partial open days'.

Written by Chelsea
Updated over a week ago

How can I obtain specific customer and booking data reports.

See our extension list of useful reports.

Written by Chelsea
Updated over a week ago

How can I make specific time slots bookable by a manager only?

Set certain time slots to only be booked by managers for further control in busy periods.

Written by Chelsea
Updated over a week ago

Can I take deposits for online widget bookings?

Set up your own specific rules for online widget booking deposits.

Written by Chelsea
Updated over a week ago

How can I monitor unpaid and overdue customer deposits?

Use our deposit reports and booking icons to chase up overdue payments.

Written by Chelsea
Updated over a week ago

How do Quick Info Buttons work?

Quick Info Buttons help you to get to know your customers better?

Written by Anthony
Updated over a week ago

Can I link multiple simpleERB restaurant accounts together?

Linking accounts allows a quick switch over without having to login

Written by Anthony
Updated over a week ago

Can we send customers a receipt for their paid booking deposit?

Send deposit receipts from Stripe to customers.

Written by Chelsea
Updated over a week ago

How do I change the settings so that only a owner or manager can cancel bookings?

Add extra staff control by not allowing wait staff to cancel bookings.

Written by Anthony
Updated over a week ago

Can my staff take deposits/card capture for telephone bookings with simpleERB?

How your staff can take customer payment details securely within simpleERB with Stripe.

Written by Chelsea
Updated over a week ago

How to integrate with Stripe for deposits and payment.

How to set up simpleERB with Stripe to allow deposit payment and credit card capture.

Written by Chelsea
Updated over a week ago

How do I refund a customers deposit?

Refunding customers booking deposits within simpleERB is easy with a click of a button.

Written by Chelsea
Updated over a week ago

How can I waive a specific customers deposit?

Waive a specific customers deposit on their booking

Written by Chelsea
Updated over a week ago

How to set up deposits and credit card capture booking conditions.

How to set specific rules for obtaining deposit and credit card capture for bookings.

Written by Chelsea
Updated over a week ago

How can I ensure my larger tables are booked last or only for larger parties?

Making changes to tables by ranking their booking preference for covers.

Written by Chelsea
Updated over a week ago

Why do I have bookings in the unassigned tab?

Bookings can be filtered into the unassigned tab if availability has not been updated

Written by Chelsea
Updated over a week ago

Forward covers and business planning

" Pipeline ", "forward covers booked report "

Written by Ronnie Somerville
Updated over a week ago

Override covers for a time slot on a specific date.

How to change the max covers per booking time slot for a specific date.

Written by Chelsea
Updated over a week ago

Can I take deposits?

Deposits can help reduce no shows

Written by Chelsea
Updated over a week ago

I want a table which only managers can put a booking on

Configure widget settings to make table non-bookable online

Written by Phil Smith
Updated over a week ago

How to deal with coupon companies

Use offers to reduce the deluge of calls when running a deal

Written by Phil Smith
Updated over a week ago

How do I add offers?

Adding offers which can be booked by customers

Written by Chelsea
Updated over a week ago

How do I get reviews?

Get feedback directly from customers

Written by Phil Smith
Updated over a week ago

How can simpleERB help me at Christmas?

simpleERB has a number of features which can help make the festive period a bit easier for you.

Written by Phil Smith
Updated over a week ago

I need to change my layout for a couple of days

simpleERB has a neat trick to cope with seasonal table layouts.

Written by Phil Smith
Updated over a week ago

How to stop repeat no shows.

Can I stop someone from booking again?

Written by Phil Smith
Updated over a week ago

Download your user list and use Facebook Ads with Mailchimp

How to keep your top customers, top customers, using Facebook Ads in Mailchimp

Written by Phil Smith
Updated over a week ago

How can simpleERB help digital and SEO agencies?

simpleERB helps restaurant SEO and marketing

Written by Ruth Broers
Updated over a week ago

How do I rank my tables?

I'd rather bookings went on a specific table first. How do I prioritise?

Written by Phil Smith
Updated over a week ago

Can I see a list of regular customers who haven't visited recently?

Where can I see a list of my disappearing customers?

Written by Phil Smith
Updated over a week ago

How to update your Ts & Cs

Customise your terms and conditions

Written by Phil Smith
Updated over a week ago

Can I add any custom features to my table layout?

Need to add a stage or dancefloor, but don't know how?

Written by Phil Smith
Updated over a week ago

How does simpleERB send emails from my restaurant to customers?

What SMTP setup or email service provider does simpleERB use to send email from my restaurant?

Written by Alan Wallace
Updated over a week ago