When you need to refund a customer the booking deposit they previously paid, you can easily do this within the customers IBP (Individual Booking Place). 

Locate the customers booking in your simpleERB account and click to open the IBP. 

As you can see in the image below, because this customers deposit has been paid successfully there is a  "refund deposit" button listed in the payment details box.

When you click this "refund deposit" button, the customers payment will be refunded by Stripe back to the customer. 

We suggest advising the customer that, 'the refund will be back in their bank account within 3 - 10 working days, dependant on your bank'. 

After selecting the refund button and making any other booking changes required, click 'save booking' to update the changes. 

You will then be able to see from the image below, when returning to the customers IBP, the payment details box will now be grey and titled as refunded.

You can always refund customers after a booking has passed or been cancelled if required. You just need to locate the customers IBP and refund as normal. 

If you need to refund this manually within Stripe for any reason, all you need is the customers Stripe key reference located deposits section. Login to your Stripe account and paste in the key reference into the 'search bar'. 

This will then bring up the customers payment transaction. You should be able to locate the refund button to the top right of this customers payment. Once clicked a pop up refund box will appear. Here you can select to refund the full amount or type in the specific amount required to be refunded if it is a partial refund. You may be required to add in your Stripe password again for authorisation. 


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