Important: simpleERB has recently made changes to the payment process. We received feedback that some customers were abusing the old process where the payment rule for the booking was not enforced, leaving some customers not making the deposit payment or supplying a card prior to the booking date. See the new enforced process for bookings outlined further in the article. For information about how to monitor existing bookings with a payment rule, please click here.

For deposits or credit card captures, you can set up multiple rules for different cover amounts/dates/times etc…

If you have any rules which overlap, then simpleERB will prioritise as follows:

  1. All bookings

  2. Day of the week

  3. Date

  4. Covers

Depending on payment requirement (deposit/card capture) for the booking, you need to select the corresponding booking rule from the options.

When you select a booking rule option, you will be presented with a drop down box where you can add in the specifics of your rule. See our example below for Christmas day deposits. This deposit rule has been set for any booking on the 25/12/2019 regardless of booking times and covers to require a deposit payment of £10 per cover which is due within 7 days of the booking date.

You can enable and disable rules as you wish. If you decide you no longer need a rule, it will still show under disabled rules at the bottom of the page which you can re-enable as you require.

The customer will be presented with notification of the deposit/card capture requirements. They will then be directed to your payment gateway provider, to securely supply either card details or to make the deposit payment.

When adding rules for deposits/credit card capture, you should carefully look at the terms and conditions of booking you may have on your own website and the ones that customers booking through simpleERB see which you can view here.

You may have edited this yourself already.

The default terms and conditions that we have provided for you say:

"You can cancel the booking via the cancellation link below."

"If you don't turn up at the restaurants at or near the specified time we reserve the right to charge you a "no show" fee."

"If you turn up with less than your booked number of people we reserve the right to charge you a partial "no show" fee."

You might want to add something like :

"If you cancel less than 24 hours before the specified time of your booking we reserve the right to charge you a "no show" fee."

Please bear in mind any relevant consumer regulations in your country. We highly suggest updating your simpleERB terms and conditions when adding these rules. 

See our quick overview video here of deposit/credit card capture. 

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