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How to adapt simpleERB for COVID-19 Compliance
Changing to takeaway/delivery only for a period of time during COVID19?
Changing to takeaway/delivery only for a period of time during COVID19?

See how simpleERB might be able to help you.

Written by Chelsea
Updated over a week ago

With COVID19 government advice changing daily, a lot of restaurants are turning to takeaway/delivery options to keep business and cashflow going. 

We have an idea to help you track this in your simpleERB diary using "Booking Options"

Take bookings for takeaway/collections

In 'booking options' enforce your booking options so that online customers need to choose a booking offer when making a booking. 

(Make sure to disable offers that will not be relevant at this time) 

You can add a customer description similar to the example below - 

" One portion of French Onion Soup, one portion of our Famous Venison Stew. Book your collection slot. Delivered to your car boot. All packing wiped down. £7.00 Contactless payment. Book as if you were booking a place as a table at a specific time.  4 soups/stews = book for 4" 

To see it as a customer would, click here

In your simpleERB settings, it would appear as below example - 

Important - You need to set up the offer booking availability and allocation along with ticking the dates this applies in order for it to appear. 

You could have this bookable online to all customers or use the "private only" tick selection to send the link via bulk email to your customer database. To pull your customer data, see the 'customer export' report here

Take a deposit or prepayment for takeaway/collection

You may wish to secure a deposit for the takeaway/collection booking or if you have a set price across all your booking options (for example £25 for a set menu meal for two). You could take the full price set up as a deposit amount per booking for all bookings.

To find out about Stripe integration to use our payment feature, please click here. You can also find out videos about how payments work here. We have a number of articles on our payment feature here as well.

You can view our help article on booking options here, and another one here that explains using 'customer export' further.

We hope this suggestion will be useful to you.  Our thoughts are with you all at this difficult time for everyone. 

*We currently integrate with the following payment providers to securely process and manage the payment process; Stripe and takepayments. Please be aware that the payment provider will charge you a transaction service fee on all payments processed.

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