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How to stop repeat no shows.
How to stop repeat no shows.

Can I stop someone from booking again?

Phil Smith avatar
Written by Phil Smith
Updated over a week ago

simpleERB has many features that you can add to deter no shows.

Payments / Credit card capture

simpleERB's payment system allows you to take payments or hold card details for each booking or specific bookings based on date/time criteria. Using an easy to set up integration with Stripe, you can get this up and running very quickly so that the whole process is automated. If you take a walk-in booking or one over the phone, you can email the customer a link to fill in their card details or just override the need for them to be taken. Find out here how to set this up.

If you are still unsure if you should be charging customers no show fees, check out our article here for the math figures.

Booking Information Tabs

If you don't want to do this you could add booking information tabs which attach to the customer so that the next time they book, this information is highlighted next to the booking. These appear on the booking information page.

Terms and conditions

Enforce your terms and conditions! There is a set of standard t&c's in your simpleERB account but you can edit these. They appear on each booking confirmation as a link. You can edit these to suit your needs.

We currently integrate with the following payment providers to securely process and manage the payment process; Stripe and takepayments. Please be aware that the payment provider will charge you a transaction service fee on all payments processed.

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