In simpleERB for staff user logins, you can set 4 different authority access levels; owner, manager, waiter, and view only.  

Owner users have access to the full system for booking/setting functionality and there is no restriction. 

Manager users have access to reports, settings and the ability to break the rules you have set up using a 'manager override' on certain functions/changes when the pre-set rules conflict with the booking, such as but not limited to; adding a booking offer to booking out-with the pre-set availability for the offer or adding an offer that has a payment/card capture rule attached, overriding max covers on a table, table joins that are not set in place, making changes to locked bookings and making a booking in a time slot that has a compromised stay time.

 Managers do not have access to the accounts billing plan/usage details, staff username settings, or the ability to upgrade account plans. 

Waiter users are only able to make and amend customer bookings. They don't have access to settings and are unable to make any booking changes that conflict with the settings you have in place. Therefore they can't add bookings once the cover allocation has been reached for a time slot and they are unable to override booking covers on a table. 

View-only users are only able to view the diary and not make any changes to bookings and settings. These users also do not have access to view settings or reports. This user level is handy for the kitchen team or other operational staff to view bookings without making any changes.

Please see the table below for a quick breakdown of authority levels.

Owner

Manager

Waiter

View-only

Settings

X

X

Billing

X

X

X

Plan Changes

X

X

X

Payments

X

X

Rule overrides (see above for more info)

X

X

Create bookings

X

Amend bookings

X

Cancel bookings*

X

View Bookings

* if the tick box shown in the image below is ticked wait staff cannot cancel bookings.

If you wanted to add another level of authority to simpleERB, please see our article here about adding PINS or restricting booking cancellations

If you wish to know more about how simpleERB keeps staff details secure, please view our article here.

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