Using Stripe integration and having a credit card capture rule set up, means you can securely and safely hold customers card details so that you can charge the card at a later date if required for a booking cancellation or no show fee.
Stripe currently does not have any time limit on how long you have until you can no longer make a charge on the card details captured. This means that if a customer books today for a booking date 2 months in advance and card capture is applied against the booking, you will still be able to attempt a charge on this if required.
However, it's complicated somewhat by SCA as in the future payment charge is not always guaranteed. The customer's bank may still ask for further authentication from the customer for the charge applied, which the customer could in theory decline.
If you are experiencing a high no-show rate, we would suggest opting for the payment rule.
Important Information: Currently, our online widget only accepts a card method of payment input into the widget checkout. Therefore, please disable any other payment options in your Stripe account to avoid booking errors. For example; Klarna, Revolut Pay, Apply Pay etc..
If you want a further example on the maths of why you should charge a fee, please click here to see our helpful article.
*Please be aware that the payment provider will charge you a transaction service fee on all payments processed.