Using Stripe integration and having a credit card capture rule set up, means you can securely and safely hold customers card details so that you can charge the card at a later date if required for a booking cancellation or no show fee.

Stripe currently does not have any time limit on how long you have until you can no longer make a charge on the card details captured. This means that if a customer books today for a booking date 2 months in advance and card capture is applied against the booking, you will still be able to attempt a charge on this if required.

However, it's complicated somewhat by SCA as in the future payment charge is not always guaranteed. The customer's bank may still ask for further authentication from the customer for the charge applied, which the customer could in theory decline.

If you are experiencing a high no-show rate, we would suggest opting for the payment rule.

Important: simpleERB has recently made changes to the payment process. We received feedback that some customers were abusing the old process where the payment rule for the booking was not enforced, leaving some customers not making the payment or supplying a card prior to the booking date. See the new enforced process for bookings outlined further in the article. For information about how to monitor existing bookings with a payment rule, please click here.

If you want a further example on the maths of why you should charge a fee, please click here to see our helpful article.

*Please be aware that the payment provider will charge you a transaction service fee on all payments processed.

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