Advice and answers from the simpleERB Team

Search results for:override

Override covers for a time slot on a specific date.

To change the max cover per time slot just for a date, you need to head to the override max covers per

How can I change a tables turn time for a specific date/day and covers?

Override your normal booking table turn time on certain days/date and by cover sizes… dates you wish to differ from your normal set default stay time, you can do this in Table Turn Time to override… This edit will override the default table turn time of 90mins when a booking matches these requirements

Why are bookings being allocated to tables that hold smaller covers than the booking's covers size?

Table ranking can cause cover overrides if not updated when tables covers change… If the setting is not updated, this will cause bookings to override the tables max cover and allocate

Why is the customers booking stay time 'None' and I cannot change it?

Override Table Turn Time Edits… default table turn time, turning off table turn time or not having a table turn time listed in an override

How does the Grid view help with table management?

Managers/owners can move bookings and override a tables max cover size with confirming the override… Overriding a table max covers 'manager only' -… Example, they could override a tables max of 4 covers and move a booking of 5 covers to that table authorising

How can I waive a specific customers payment?

confirm that the customer has been advised of the payment requirement, you can select the 'manager override… Once clicked, you will be prompted to add in a manager's username/password to confirm the override

What is a manager only booking?

timeslots that are displaying as "manager only booking" this is because a manager's login is required to override… setting, bookings that have a shorter stay time than the default table turn will require a manager to override… A manager override will allow further customers to be added to that timeslot

How can I add a private booking option for a special event when the restaurant is closed?

This second booking option link will override any widget closeouts you have in place to allow the customer… This may require changes to your settings, such as a Partial Open Day, to override and open the booking

How can I set a specific booking time as a "sitting" and a cover capacity for COVID19 social distancing requirements?

Lastly, you can then add the new cover capacity for these times in your advance setting - "Override max… You could move to a future day that doesn't have the restriction then add the override setting and then… Using the partial open days and override max covers settings together work wonders for events, especially

Do you have any training videos?

Overview of simpleERB reports How to quickly rearrange bookings using the Grid View How to override