Christmas will certainly be different this year. Even if right at this moment we don't know what restrictions will be in place, it will be a socially distanced festive season and Christmas.

simpleERB can help you to plan your booking diary and table layout to ensure that you are safely taking customer bookings. Making changes to your settings now will make certain you won't be behind and trying to rearrange customers' bookings when they start to come in.

We've created a comprehensive checklist below linking out to further help articles to help you.

Closed days and new table layouts

When changing around your layout, remember to revise any table joins or table ranking you may have in place.

Capacity and booking settings

Decrease no shows and late cancellations

  • Secure revenue - Set up deposits or card capture with Stripe integration to assist with guaranteeing customers booking to deter no-shows and late cancellations. In simpleERB you can add this feature just for the festive season if required.

  • Enforce a no-show fee - Using credit card capture to secure card details against a booking, if a customer did no show you could take a no-show fee from within your Stripe account. You need to highlight your no-show policy clearly in terms and conditions here.

  • Monitor deposits - Keep on top of customers' deposits by reviewing the report that highlights unpaid or overdue deposits. Customers are sent deposit reminders if you add a due date to the deposit rule.

  • Booking reminders - Set up email or SMS (chargeable) booking reminders to ensure customers are able to easily cancel or confirm attendance so your diary is showing live availability.

  • Terms & conditions - If you are taking deposits or enforcing a no show fee, make sure your customers are aware of these booking conditions by outlining these clearly in your terms and conditions or on your website above the widget to avoid customer disputes.

  • Keeping waitlists - With limited booking capacity, there may be peak times you appear as fully booked to customers looking to book or it may result in turning away a walkin. You can easily keep an advance waitlist here or a present-day waitlist here within simpleERB. We suggest maybe adding a section above your online widget to advise guests to call to be added to a waitlist. This will help to hopefully refill empty seats from late cancellations and no-shows.

Staff

  • Messages for staff - You can add messages here to appear to staff in simpleERB permanently or on certain days to remind them of specific booking requirements or things they might need to tell or ask customers for booking restrictions.

  • Deposit procedure - With Stripe integration for deposits, your staff will not need to handle customer payment details by the procedure being PCI and SCA (PSD2) compliant.

  • User authority logins - During a busy service, it could be easy for a staff member to accidentally override a booking setting if simpleERB is logged in as a manager/owner. We suggest setting up a general booking login as waiter access for staff to use during service where managers/owners can then add in their logins to override.

Don't forget we have quick view videos here and if you have any specific setting inquiries that are not answered in our FAQ's please reach out to us (help@simpleERB.com).

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